Useful information about your booking

The rules of play for holidays at the Hotel Truyenhof in Ried

Arrival and departure

  • Your rooms will be available to you from 14:00 on your day of arrival

  • On your day of departure, we ask that rooms are vacated by 10:00

Reservations and deposit

Reservations are only definite when the payment of a deposit has been confirmed in writing. In order to secure a reservation, we ask for a deposit/transfer of €300 per room. We retain this deposit in case of a cancellation, or it can be credited towards your next holiday.

 

Our bank details Raiffeisenbank Ried

IBAN: AT93 3630 6000 0002 2954
BIC: RZTIAT22306

Cancellation

Please understand that cancellations can only be accepted in written form.

For cancellations or unexpected early departure, the general conditions of the Austrian Hotel Association apply.

  • Up to 3 months prior to arrival, an administrative charge of €25 per booking may be charged.

  • For cancellations made up to 1 month before arrival, a charge of 40% of the total booking price is incurred.

  • Cancellations up to 1 week prior to arrival incurred a charge of 70% of the total booking price.

  • For cancellations less than 1 week prior to arrival, 90% of the booking price must be paid.

Travel insurance

When making a booking, we recommend you take out hotel holiday insurance that covers any unexpected cancellation costs that may be incurred if an accident or illness of the insured or family happened to occur before or during your holiday. At the time of your booking, we will happily give you more details.

If you have booked your stay already and you want to simply enjoy the anticipation of your holiday before departure, what would happen if something occurs in the meantime, or during your journey? Why not simply and conveniently transfer/pay the premium in advance.

Via our website you can take out cancellation insurance either online or by post through ELVIA.

 

ELVIA travel insurance

General information

  • Bed-and-breakfast
    If you only require bed-and-breakfast accommodation, a deduction of €20 per person applies to the room price.

  • Single occupancy of a double room
    When booking the double rooms Josefa or Mariandl for single occupancy, a supplement of €20 per day applies.

  • Shortstay supplement
    A supplement of €10 per person per day applies and stays up to 3 days

  • Adult reduction for additional guests sharing a room
    All of our family rooms have enough room for a 3rd or 4th adult to stay, and a 20% reduction applies for the 3rd or 4th person.

  • Children’s reductions
    When sharing a room with their parents (2 full-paying adult), a reduction applies for children according to our price list.

  • Payment
    When checking out, please settle your bill in cash (Euros), EC card, Visa or MasterCard

  • Dogs permitted if agreed in advance
    You are very welcome to bring your four-legged friend with you by prior agreement.
    Please understand that bringing your pet with you does incur an extra cost, and that dogs are not allowed in any of the public areas.
    The price for dogs is €15 per day, excluding food. Any extra cleaning or damages will be charged for. These bring your dog’s blanket and basket with you.

  • Spa & beauty
    We recommend that you book your beauty and massage appointments at the time of making your reservation.

Do you have any questions regarding your booking at the hotel Truyenhof?

If you have any questions concerning your arrival or departure, our booking conditions, or general enquiries about your holiday at the Hotel Truyenhof, then please contact us. We will happily help you and take the trouble to answer any queries you may have.

 

Enquiry